- Where can I track my item(s)?
We currently do not have a system for tracking but we are working towards making that happen!
- Why have I not received my item(s)?
Shipping may take anywhere between 10-30 working days or even longer, depending on your location and the opening hours of your local post office.
**Note: The Item Guarantee Period (IGP) lasts 50 days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then.
- Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location
- What times are deliveries usually made?
Items are delivered depending on the local postal system and are usually during business hours/weekday. (Monday to Friday, 9am-5pm)
- What happens if no one is at home?
That will not be a problem as most of our products are small enough to fit into the average letterbox.
- Where do you ship from?
We currently ship from our warehouse in Asia hence why sometimes our items take a little longer to reach you.
- I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you, just email us your full, correct address and your order number and we will update your shipping details.
**Note: Upon completion of the purchase, buyers are eligible for a 2-hour Change of Mind Period and it is crucial that you reach out to us then or else we will not be able to make any changes to your order!
-What about my billing address?
Billing addresses are currently non-editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.
-Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.